Shipping Policy

Shipping Information

All products at roseteens are made-to-order, ensuring that each item is custom-printed with the highest quality just for you. This personalized approach is why we offer competitive pricing, but it also affects delivery times.

Shipping Carriers:

We use reliable carriers like USPS, DHL, EMS, and local postal services to deliver your orders.

  • Order Processing: Orders are processed between Monday and Friday, typically within 2-5 business days after placing your order. Shipping begins the day after processing.
  • Shipping Times:
    • US Delivery: 10-15 business days (excludes production time).
    • International Delivery: 20-25 business days (excludes production time).
    • Due to the ongoing global situation, delivery may be delayed by an additional 10-15 days. We appreciate your understanding.

Note: These are estimated delivery times. Delays may occur due to customs clearance, incorrect address details, or other unforeseen issues.

Countries We Ship To:

We ship globally. Please ensure that all delivery information is accurate to avoid delays. Incomplete or incorrect addresses may result in your package being returned or your request not being fulfilled.

Order Tracking:

Once your order is dispatched, you’ll receive a confirmation email with a tracking link. It may take 5-7 days for the tracking information to be updated. If you don’t see tracking events right away, it simply means the carrier has not yet processed the parcel.

If your package has not arrived by the estimated delivery date, please contact us, and we will assist you in resolving the issue.

Incorrect Address:

Please double-check your address before placing your order. If your order is shipped to the wrong address due to incorrect information provided at checkout, we cannot be held responsible.

Important:

  • If you request a forwarding or redirection of your package after it has left our warehouse, roseteens is not responsible for any loss, theft, or damage.
  • If your order includes multiple items, they may ship in separate packages with different delivery times. You will receive a unique tracking number for each package.